Conditions

You can extend your bot logic with the Condition chat flow step. The condition has two states: true or false. So you can connect the next step to both of these conditions.

With the condition step, you can:

• compare variable to static value (entered manually)

• compare the variable to another variable

• check if agents are online

• check the current chatting platform used by the visitor for the conversation. This might be useful if you are designing a multi-platform chatbot

• check the current language