You can extend your bot logic with the Condition chat flow step. The condition has two states: true or false. So you can connect the next step to both of these conditions.

With the condition step, you can:

  • compare variable to static value (entered manually)

  • compare the variable to another variable

  • check if agents are online

  • check the current chatting platform used by the visitor for the conversation. This might be useful if you are designing a multi-platform chatbot

  • check the current language

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