Triggers
With triggers, you can run some actions based on user interactions with the chat widget.
There is a list of supported triggers:
First visit - this trigger fired if a customer visits your website for the first time
Second visit - the customer visited your website before
Chat window opened - customer opened the chat window
Chat window closed - customer closed the chat window
Window scroll - customer scrolled the chat window
Bot menu opened - customer opened the bot menu
Before start new thread - the thread is not started yet, or visitor ended the current thread
New thread started - visitor started new thread. New thread starts when visitor send a first message or command to the chat
Custom event - You can trigger it via JavaScript code (see instructions below)
Each trigger have additional options:
Run once per thread - if enabled, this trigger will run one time for a thread only.
Run only if thread is not started - if enabled, this trigger will run only if the thread is not started (no messages sent by the website visitor).
Custom Event trigger
You can fire a custom trigger any time you need. To do that, you need to run JavaScript code:
That code will run these flow steps:
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